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Customer Experience and Single Sign-On

Are you an entrepreneur? Yes! Do you know what your customers are talking about your brand and what is the quality of service they are getting? If your answer is no, then my friend you are in big trouble. You need to be a little bit active while dealing with your customers. You need to take special attention on the quality of service that you are offering to your customers….

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Building Teams Focused On Crеаtivitу And Innоvаtiоn In The Wоrkрlасе

Bеing a lеаdеr means you аrе involved in tеаm building еасh time уоu рrороѕе оr соmmеnсе a nеw рrоjесt. Every рrоjесt rеԛuirеѕ nеw dуnаmiсѕ, nеw rеѕоurсеѕ, аnd different ѕkillѕ. Each team уоu wоrk with will аррrоасh their рrоjесt in a unique way. Rеviеw Yоur Lеаdеrѕhiр Pеrfоrmаnсе Rеgulаrlу Rеviеwing your оwn реrfоrmаnсе аѕ a tеаm lеаdеr iѕ аn imроrtаnt ѕtер in tеаm building and if you want your tеаmѕ tо approach…

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How quick is your response to the customer’s experience?

The arrival of digital age, combined with the 24/7 hours connectivity thanks to smartphones, it has become mandatory for businesses to listen to their customers and reply to their every single query, feedback, questions as well as complaints and the longer it takes to get a reply from you, the more frustrated your customer becomes. Regardless of the customer feedback you receive being positive or negative, you should have a…

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How IT Can Improve Your Customer Service

When a business pays for marketing to acquire customers, the loss is even more costly by not converting visitors to the site. It’s no secret that customer service is important. Use the available technology and the IT department to improve the marketing and customer service department’s ability to do a good job. Know the Customers The marketing department knows and understands the customers, but this information needs to be shared…

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TextFree with Voice Now Allows Group Texting

Pinger has done it again.  Now, users can text messages using a unique number from an iPhone, iPod touch or Android device and send texts to more than one user at a time.  Called group texting, this feature is common to many texting plans for regular phones.  The feature has been an enhancement request for users and Pinger has delivered on that request. This is a great feature when you…

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Guide to boost customer loyalty

In today’s competitive market, customer service is the driving factor behind increased customer loyalty. Customers have greater choices today along with an increased buying power, which means that they control the market. With availability of various social media tools, each unsatisfied customer has the potential to devastate your reputation. How can you prevent this from happening? If you want to ensure that your customers remain satisfied and loyal with your…

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